New Onboard is here — AI-guided, self-hosted onboarding for your codebase. Learn more
Features Code Navigation Static Analysis Graphs Compliance Metrics Custom API How it works FAQs Pricing Docs Start free trial
Licensing

Understand License Reset Request

Fill out the form below to request a license reset. By submitting this form you are agreeing to the SciTools' Terms of Use agreement.

One to two business days · Reset handled by SciTools support

Not a license reset? Contact the team or email [email protected].

What happens next

After you submit

  1. We receive your request

    Your request goes straight to SciTools support along with the build, license code and the reason the license was lost.

  2. We check the license

    Support confirms the license code you gave is the one to reset, and that it is no longer in use.

  3. You hear back

    Expect a reply within 1-2 business days. If you have not heard from us by then, email [email protected].

Need something else

Questions about licensing or pricing?

Talk to the team about seats, renewals and floating licenses, or start a free trial while you wait.