Historically we have always had a very small percentage of our revenue as services. As our customer base has grown (over 4,000 customer sites as of last month), requests for customizations, training, new reports, new metrics, new analysis features have increased to the point where we need to have an organized way of responding.
Towards that end we’ve created a Professional Services group within Scitools. Currently it is a Lead Engineer (Rob Shurtliff – a senior engineer with a number of years experience providing professional services) and three other engineers. We can matrix a variety of other engineers with special skills through the group as well.
So what can the new Scitools PSG do for you?
http://www.scitools.com/products/proservices.php
has the details. But in short, anything related to improving your benefit from using our tools. That could include training, special scripts, new metrics, adding an assembler or other language, helping you create architectures, a multi-site metrics collection system. Whatever you need that depends on our technology.
Our new Scitools PSG works in these ways:
- fixed price deliverable – we agree on a deliverable. You pay when we deliver and you are happy.
- on going hourly – this is for ongoing work; a budget or contract is set, we bill against it.
- retainer – the group sells 40, 80 and 200 hour retainers. There are also product bundles that include licenses and service hours. When you have a need they tell you the hours required and after your e-mailed approval they proceed.
If you have something in mind e-mail our support@scitools.com folks.
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